The final step in setting up the Basic Call Center is to add your Get Next Call Maintenance Rule. In the Admin section we want to click on Get Next Call Maintenance.
Click Add New.
We will want to name our Campaign Priority Rule: Call Center Example and click Save.
Now in the Priority Rules section click New.
We want to use the activity reference Call Center Example, we will set the priority to 50, then click Save.
The last step is to add an employee to the rule, click Edit
Select your employee.
Click save and you're done, you now have a working Basic Call Center.
Click Add New.
We will want to name our Campaign Priority Rule: Call Center Example and click Save.
Now in the Priority Rules section click New.
We want to use the activity reference Call Center Example, we will set the priority to 50, then click Save.
The last step is to add an employee to the rule, click Edit
Select your employee.
Click save and you're done, you now have a working Basic Call Center.