If you are on a Windows based device, Microsoft has a nice screen sharing software that will help connect the MarketSharp to you, quickly.
To access this handy program, follow the steps down below:
Take a look at the bar that goes across the bottom of your screen, this is called the Taskbar.
On this taskbar, there is usually a section that will say "Type Here to Search" or Perhaps a magnifying glass.
Type in Quick Assist. It will search for an application of the same name.
Once opened, the MarketSharp support member will give you a 6 digit code to put into the box labeled - code from assistant
You will then be prompted to allow the support member to access your screen and then they will be able to remote in and give support to help solve your needs.