When you request a copy of your MarketSharp attachments, our team will prepare a download link and email it to you. This download is separate from your database backup. Please download and retain both if you need attachments alongside your account data for your internal records.
Download your attachments
- Open the link in the email from our support team and start the download within five hours of receiving it. The link is valid for five hours.
- Save the downloaded files in a secure location that your organization controls. Keep the original download and your database backup together for your records.
- If the link expires before you can start the download, reply to the support email so we can review your request for a new link.
Depending on the size of your attachment collection, the download may take time. If you have trouble opening the link or starting the download, reply to the support email with the error message and a screenshot, if available.
Match attachments to your backup
Attachments include Contact IDs. You can use those IDs to match attachments with the corresponding Contact IDs in your database backup download. Your team is responsible for making that connection and organizing the files within your own records or systems.
The attachment download does not include a separate metadata file or manifest that maps every physical file to a MarketSharp record UUID or provides fields such as parent record type, Job ID, Estimate ID, attachment ID, and original filename. Our team does not provide a mapping service or assist with connecting attachments to records in the database backup.
If your organization needs additional relationships beyond the Contact ID available with the attachments, you will need to determine those from the information in your exports and your own records. We cannot supply a separate relationship export.