Add or Edit a Filter
A Filter is used to retrieve a specific list of Prospects, Leads, or Customers. This is a great way to specify target markets for a particular marketing campaign. If a list of only those contacts with an email address is necessary for a mass emailing marketing campaign, adding a filter is likely the best way to produce this narrowed list.
How to Add a Filter
Go to the Contacts Tab and select the type of contact type you need that need to be filtered (Prospects, Leads or Customers) the click on List View directly below the contact type drop down.
Click the Ellipses Menu to the right of the Filter drop-down and select Add
Give the Filter a name, and a (optional) description Using the Search Column drop-down, find the criteria that is being used to create the filter. In this case, Contact.Email is being selected. The Operator provides different options regarding the Search Column In this example, Is Not Blank will be selected. This will pull a list of all Leads in the database that have an email address filled out. Use the Get Count link to make sure the Filter works properly, and see how many contacts it is pulling Note the Filter Type. If this Filter should be available to anyone that uses the program, it should be marked Public Filter. If it is marked Personal Filter, only the user that created it will be able to view it. Promptable Filter is useful for things like dates, as it will prompt the user to fill in the information each time before it will pull the data. After clicking Save, the Filter is now available in the drop-down via List View
Editing a Filter
Go to the Contacts Tab and select the type of contact you wish to view.the filter to be edited (Prospects, Leads or Customers)
Locate the Filter drop-down and select the Filter in need of editing
Click the Ellipses Menu to the right of the Filter drop-down and select Edit
Make the necessary changes, then click Save
Why Add or Edit a Filter?
The purpose of adding or editing a filter is to narrow down specific listing of Prospects, Leads or Customers when searching through thousands of names would take too much time. For example, a user may want to only see a list of customers who purchased a particular product from the company at a given point in time. A filter could be created in the Customer List View to pull exactly this. Rather than seeing every customer in the database, the user is now looking at only those who have purchased the product the filter was asking to see.